Userplane

About Userplane

Userplane is built for customer support and product teams that spend too much time going back and forth to reproduce bugs. It lets support staff request a screen recording from a customer with a simple link, without installing apps, extensions or plugins.

Each recording captures console errors, network activity, user steps and error traces, so the team can see what went wrong instead of relying on a written description. Recordings can be requested and received inside Intercom, keeping the workflow where support already happens. Sensitive data can be blurred or redacted automatically to help with privacy and compliance.

The product is priced as a flat monthly plan with no long-term contracts, according to the site. The homepage positions it as a way to resolve tickets faster by starting with full context rather than follow-up questions.