CoSupport AI

About CoSupport AI

CoSupport AI is built for support teams that handle large volumes of repetitive Tier 1 tickets, such as e-commerce stores, consumer apps, SaaS companies and outsourced support operations. It learns from a team's knowledge base and resolved tickets, then resolves routine requests like billing questions, login resets, order tracking and subscription changes on its own.

The platform ships as two products. CoSupport AI Agent handles repetitive tickets end to end and escalates anything outside its scope to a person on the same queue with full context. CoSupport AI Assistant drafts replies, summaries and translations for human agents, who review and send them. Both detect the customer's language and work across more than 120 languages, and they can read attached images and videos.

What sets it apart is its pricing model: the AI Agent is charged per AI resolution at $0.50, unresolved tickets cost nothing, and the first 1,000 AI responses are free. It runs inside helpdesks such as Zendesk, Freshdesk and Intercom, or as a standalone widget on a website.