TWT Chat

About TWT Chat

TWT Chat is a customer service platform for global teams that combines AI-assisted support, ticketing, live chat, audio and video calls, and remote assistance in one workspace. It is aimed at small and mid-sized support, sales and education teams that want to serve customers across languages without running a large support operation.

The platform includes built-in two-way automatic translation so agents and customers can communicate in their own languages. An AI knowledge base and copilot suggest replies, while screen sharing and live annotation let agents walk customers through complex problems instead of trading long email threads.

TWT Chat stresses unlimited conversations rather than pay-per-use pricing, syncs across app, web and desktop, and offers a 14-day free trial with no credit card required. The site also mentions HTTPS encryption, GDPR-oriented data practices, open APIs and webhooks for custom integrations.