Converge

About Converge

Converge is a shared inbox for small support teams that need to answer customers across WhatsApp, Telegram, Instagram, Messenger, Discord, Zalo and a website chat widget from one screen. It is aimed at support teams of roughly three to fifteen people who want every conversation in one place without juggling separate apps.

The product lets agents assign customers, add private notes, use quick replies and see the full history of a customer across channels. It also includes AI reply suggestions and real-time translation, so a team can read and answer messages written in other languages. An embeddable chat widget adds lead capture, visitor tracking and a self-service FAQ to a website.

What sets Converge apart is its pricing model. The site advertises a flat monthly fee for the whole company, up to fifteen agents, instead of a per-seat charge, and offers a seven-day free trial without a credit card.